It should be noted that this high level of performance may be declining as a result of the new service standards that were introduced at the beginning of this year, which allowed the Postal Service to make significant changes in how mail is processed. The results typically show that the Postal Service is meeting its targets for First Class mail, with about 95 percent being delivered within the service standard for overnight and 2-day mail and about 85 percent for 3-5-day mail. (For previous quarters, just change the dates in the URL.) The results of the EXFC tests are published quarterly on the USPS website here. The test mail is statistically analyzed based on sample volume, mail characteristics, and the location where the mail was entered and delivered. The participants, known as droppers and reporters, are supposed to be kept confidential, and the whole process is supposed to be conducted without managers and workers knowing which pieces are being tested.
The EXFC system is conducted by an external independent third-party - IBM - and it measures the end-to-end length of time it takes for mail to be delivered. EXFC measures the transit time for single-piece rate First- Class cards, letters, and flat envelopes and compares this actual service against service standards.” “EXFC is a rigorous external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. As the Postal Service explains on one of its quarterly performance reports:
The Postal Service has been using this system since 1990. The current system is called External First-Class Measurement (EXFC). The change requires the approval of the Postal Regulatory Commission, and yesterday several stakeholders and postal watchdogs filed comments to PRC Docket PI2015-1. Instead of contracting a third-party to evaluate how long it takes for the mail to be delivered, the Postal Service wants to count the days itself. The Postal Service is proposing to change the way it measures the on-time service performance of First Class Mail. The following article is a technical analysis of how the Postal Service measures its performance in meeting these goals.]
During the pandemic, delivery times may be slowed by 2 or 3 additional days. (“Local” generally means in the same city or state.) Nationally, first-class mail should be delivered in 3 to 5 days, depending mostly on how far it has to travel. If you’ve come to this article to learn how long it normally may take a letter to be delivered, the short answer is this: Local first-class mail will typically be delivered in 2 or 3 days. Take it to an official drop-off location or vote in person. [Note: If you have come to this site to learn how long it will take for a mail ballot to be delivered, it’s about a week, so if you haven’t mailed your ballot yet, don’t.
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